Política de envío
Shipping:
We only offer free shipping in the USA for order over $20.
All Shipments within the United States will be sent by either by United States Postal Service (USPS) or from the United Postal Service (UPS). Upon shipment you will receive an email confirming your package was sent and instructions on how to track the progress of your shipment.
Production time, up 4 business days after order placed.
International Buyers – Please Note:
All shipments outside USA territory will be sent by USPS, UPS or DHL.
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to buying.
Return Policy:
Our Return Policy in short
Contact us before returning any items.
You can return the product within 30 days of delivery.
The product must be in new condition.
To avoid any Customs charges please clearly mark the package 'RETURNED GOODS'.
Want to switch to another size of the same product? You can do that, just contact us.
Want to switch to another product? You can do that, just contact us.
If a package is unclaimed you might have to pay a handling fee.
Please contact us before returning any items.
It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts dbRopes and gives information relevant and the reason for complaint.
Return Conditions:
You can return the product within 30 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. dbRopes ™ suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.
Custom orders can not to be returned.
dbRopes™ will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.
Returning A Package:
If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. dbRopes ™ is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.
Want to switch to another size of the same product?
E-mail us, provide your customer information, and tell us you will send back the product and the size you wish to receive in exchange.
Want to switch to another product?
Return the product you have received and send us an e-mail telling us which product you want instead.
Transport Damage:
If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.
Unclaimed Packages:
For packages that are not cashed at your post office within 14 days, dbRopes ™ reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.
Return address:
dbRopes
598 Odell Ave.
Yonkers, NY 10710
Phone 9142944644
For any inquiries or questions regarding our products, prices or custom order please contact us: info@dbropes.com